These are our most Frequently Asked Questions.
If your answer is not here, please e-mail: info@lingerieforplussize.com
1 - How long does it take to ship a product?
2 - Will anyone know what is in my parcel?
3 - I do not have a credit card, what other forms of payments
do you accept?
4 - If I pay for my order using a credit card, how will it show up
on my credit card statement?
5 - Can I return my order?
6 - Do I have to pay taxes?
7 - Do I have to pay duty & tariff on products I purchase?
8 - Do you trade names and customer information with third parties?
9 - Do you ship to PO Boxes?
10 - Why are your prices higher than 'X' store in the US?
11 - I live in the Greater Toronto area, can I pick up my order?
1 - How long does it take to ship plus size lingerie from FranBlass?
It will normally take us 1 to 3 business days to process & ship orders. Our two busiest shipping periods of the year are:
January 5th - February 10th (Valentines Day Season)
November 1st - December 15th (Christmas Season)
It will take 1 – 7 business days to process & ship orders during peak seasons.
Note: Allure Leather items may take longer to ship. We do carry some products but most of the Allure Leather and costume styles are now shipped from the US. There is usually an additional cost for shipping but FranBlass will absorb this cost.
2 - Will anyone know what is in my parcel?
NO! We package all our parcels discreetly in plain package. No mention of the word lingerie will be on the outside of your package. Your privacy is therefore protected. Our Business Name will appear on the package simply as: FranBlass
3 - I do not have a credit card, what other types of payment do you accept?
In addition to Visa and MasterCard, we also accept payment via PayPal.
Interac E-mail Transfers: a safe, secure and inexpensive way to pay for your purchases. You will need an online Canadian bank account. Here are a few Canadian Banks that offer Email Money Transfers: Royal Bank (RBC), Bank of Montreal (BMO), Scotia Bank, CIBC, TD Canada Trust. Contact your bank if it is not listed here to confirm that this service is available to you.
4 – What name will show up on my credit card statement?
Only our company name: FranBlass
5 - Can I return my order?
According to the law, any garment that covers an intimate area is absolutely not returnable for your protection. We therefore cannot offer exchange or refunds on thongs, g-strings, teddies, bras, bikinis, and other intimately worn apparel.
Should you find a manufacturing defect, you may return the purchased product, still unused, within 14 days after delivery. Visit Returns and Exchanges for details.
6 - Do I have to pay taxes?
Canadian Customers: Yes, we can't escape taxes. Applicable government taxes will be applied for each province/territory.
International Customers: You are exempt from Canadian taxes.
7 - Do I have to pay duty & tariff on products I purchase?
Canadian Customers – no duties apply to sexy plus size lingerie products.
International Customers – applicable duties will apply. For more information regarding your country's custom policies, please contact your local customs office.
8 - Do you trade names and customer info with third parties?
NO. We will never trade your info with third parties.
9 - Do you ship to P.O. Boxes?
A street address is required for safe and efficient delivery.
10 - Why are your prices higher than 'X' store in the US?
Duties, fees and taxes are applied when products are purchased outside of Canada. When you see an item priced at a seemingly lower price in a US online store, please remember to add duties, broker fees, taxes and shipping fees in your calculation as they will more than likely result in a higher Final Cost than expected.
11 – I live in the Greater Toronto area, can I pick up my order?
Please note that we are an online store only and we do not have a physical location. You cannot visit or pick up orders as we do not have a store. All orders must be purchased online and will be delivered to your address of choice. You can also select to ship your package directly to the post office if you like.
